DATABASE SUPPORT

We’ve got your back

24 x 7 x 365

Don’t get stuck in a black hole of support again.

NOT JUST SUPPORT

Proactive, managed support

Other companies may call their tiered support “Enterprise”, “Gold”, or “Platinum”, but we believe every customer deserves the same amazing features and support, no matter how much data you have on our platform.

Qualified support

Our first line responders are DBAs and customer data engineers who help design, configure, manage, scale, optimize, and secure customer environments. From schema design to query optimization, our expertise is always included.

Included assistance, not help at a premium

We’re the only service that provides around the clock support with uptime SLAs and free assisted migrations for every customer. Our team is constantly monitoring your databases so you can sleep better at night.

Add the right kind of database expertise to your team without adding headcount

  • Get a customized, high-touch, human-centered approach to data management.
  • Responsive and as invested in your success as you are.
  • Experts at running production open source databases at scale.
  • It’s difficult to give away huge parts of your infrastructure, but you can trust the hard work and knowledge of ObjectRocket’s DBaaS experts.
  • We recommend the right database for the job.
  • We take a customized approach that’s tailored to your industry’s regulatory environment and security needs.
objectrocket support coverage

ObjectRocket database support by the numbers:

We’re here for you

97% zendesk satisfaction score

1500

Completed successful upgrades

85

MongoDB Certifications held by our support team

558

Metrics monitored per minute on our managed databases

28,378

Ounces of cold brew coffee consumed

PLUS, ObjectRocket manages multiple petabytes of data every day.

From a pure financial play, it’s a no-brainer because it’s a significant cost savings for our client and saves us a lot of time. We get everything we need and it’s reliable. And it’s scalable. And it’s taken care of by someone else. Show me where to sign – ObjectRocket makes it so easy.

Jeff Hansen
Technical Director of Digital Engagement, Singlestone

We are likely the largest installation of MongoDB in the world in terms of throughput. Our partnership with ObjectRocket has allowed us to get where we are today.

Jon Hyman
CTO and Cofounder, Braze

You would have to use other database management providers to understand just how good ObjectRocket is. I’m not buying dollars per gigabyte. I am buying a deluxe team that is there for us 24/7.

BJ Fox
VP of Engineering, Thunder

Always present, always on

Current average response time:

< 15 minutes

Immediate issue?

Submit a Ticket

Call us 24x7x365

US: +1(855) 722-8165UK: +44 808 168 6840

Email us anytime

SUPPORT@OBJECTROCKET.COM

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SYSTEMS STATUS

Helpy selfy type? Check out the docs

Head on over to the documentation section to help solve your technical questions about the ObjectRocket platform.

VIEW DOCUMENTATION

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